Current Vacancy

Bar Supervisor (Key Holder)

Irish Cultural Centre, Hammersmith
Job Description: Bar Supervisor (Key Holder)

Location: On site at the Irish Cultural Centre, Hammersmith
Reports to: Centre Director / Operations Manager
Contract Type: Permanent, Part-time (30 hours per week)
Salary: £15.65 per hour
Hours: 30 hours per week (including evenings and weekends on a rota basis)

 

About the Irish Cultural Centre

The Irish Cultural Centre (ICC) in Hammersmith is the home of Irish culture in London, offering a vibrant mix of music, theatre, dance, film, education, and community events. The Centre includes a welcoming bar and social area serving members, visitors, and event audiences. We pride ourselves on providing an authentic Irish atmosphere with a focus on community, hospitality, and cultural engagement.

Purpose of the Role

The Bar Supervisor will ensure the smooth and efficient running of the ICC Bar delivering a high standard of service during events and maintaining a friendly and welcoming environment. As a key holder, the post holder will have responsibility for opening and closing the building when on duty and ensuring the safety and security of the premises. This varied role is a key figure in the events, community & education programmes adapting to the changing needs of the centre.

 

Key Responsibilities

Bar Operations

• Supervise day-to-day bar & event operations to ensure excellent customer service.
• Prepare and serve drinks efficiently and in line with licensing laws.
• Maintain cleanliness and presentation standards across the bar and seating areas.
• Ensure compliance with food hygiene, health and safety, and licensing regulations.
• Assist in managing stock levels, including ordering, deliveries, rotation, and wastage control.
• Assist with high quality event set up
• Work closely with the Operations Manager & Events Manager to ensure all events are executed to a high standard.
• Handle cash and card transactions accurately, including end-of-day reconciliations.

Team Supervision

• Lead bar staff during shifts, ensuring smooth service and teamwork.
• Support the training and induction of new bar staff and volunteers.
• Foster a positive working atmosphere reflecting the ICC’s values of community and hospitality.

Key Holder Duties

• Open and close the Centre as required, ensuring the building is secure at all times.
• Follow security procedures, including alarm systems and safety checks.
• Act as the responsible person on site during certain shifts or events.

Customer Service

• Deliver friendly and professional service to all customers and members.
• Handle customer queries or complaints effectively and in line with ICC policies.
• Promote ICC events and memberships where appropriate.

Administration & Reporting

• Support management with rota planning and staff scheduling as needed.
• Report maintenance, safety, or operational issues promptly.
• Assist with event bar setups, special functions, and community gatherings.

 

Person Specification

Essential

• Proven experience in a bar or hospitality supervisory role.
• Knowledge of licensing laws and health & safety best practices.
• Confident handling cash, stock control, and bar administration.
• Reliable and trustworthy, with previous key holder experience.
• Excellent communication and interpersonal skills.
• Ability to work evenings and weekends as required.
• A positive, team-oriented attitude with attention to detail.

Desirable

• Personal Licence Holder.
• Experience working in a community or cultural venue.
• Interest in Irish culture and community engagement.

Benefits

• £15.65 per hour for 30 hours per week
• 25 days annual leave pro rata (plus bank holidays)
• Staff discount on ICC events and bar purchases
• Pension scheme
• Training and development opportunities
• Friendly, community-focused working environment